Privacy Policy

1. Introduction

Tricode Clinical Pty Ltd (ACN 694 227 917) (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, work email address, company name, and phone number (when voluntarily provided through our contact form or resource requests).
• Enquiry details — information you provide when submitting an enquiry about regulatory strategy, clinical trials, or other services.
• Report access information — name, work email, company name, and optional role or area of interest when you request access to our regulatory intelligence reports.
• Usage data — information collected automatically through cookies and analytics tools (see section 7).

3. How We Collect Information

We collect personal information when you:

• Submit the contact/strategy discussion form on our website
• Request access to our regulatory resources or reports
• Communicate with us by email or other means

4. Purposes of Collection and Use

We use your personal information to:

• Respond to your enquiries and provide regulatory consulting services
• Provide you with requested reports and regulatory resources
• Improve our website and services
• Comply with our legal obligations

5. Report Access and Optional Marketing Consent

When you request access to our regulatory intelligence reports (such as the Strategic Guide to Australian Market Entry), we collect your name, work email address, company name, and optionally your role or area of interest.

This information is used to provide you with the requested report and to understand the professional audience engaging with our content. The report will be provided whether or not you choose to receive marketing communications.

The role field is optional. Marketing consent is also optional and separate from receiving the report.

6. Marketing Withdrawal

If you choose to receive occasional regulatory insights from Tricode Clinical, you may withdraw that consent at any time by using the unsubscribe option included in relevant communications or by contacting info@tricodeclinical.com.au.

7. Cookies and Analytics

We use the following third-party services that may set cookies or collect usage data:

• Google Analytics 4 — to understand how visitors use our website. We configure analytics tools to limit the collection of personal information and do not intentionally send contact-form or report-request details to these tools.
• Microsoft Clarity — to analyse user behaviour and improve website experience through session recordings and heatmaps. We apply masking to our contact and report request forms to protect sensitive information you enter.

Google Analytics 4 and Microsoft Clarity are treated as non-essential analytics technologies and are loaded only after you select “Accept Analytics,” where the website’s consent controls apply. You may reject these technologies or change your preference through “Cookie settings” in the website footer.

8. Third-Party Service Providers

We use the following third-party service providers to support our website and services:

• Formspree — to process contact form and report access submissions
• Tally — to manage certain resource download requests (where applicable)
• Netlify — website hosting, security and delivery

These providers process information in accordance with their applicable terms, privacy documentation and our service configuration. We take reasonable steps to select and configure providers appropriately for the information being handled.

9. Overseas Processing

Some of our technology service providers may process or store information outside Australia. These providers may include Formspree, Tally, Google, Microsoft and Netlify.

Where personal information is likely to be disclosed to overseas recipients, we take reasonable steps appropriate to the circumstances to assess and manage the associated privacy risks. The countries involved depend on the service provider’s current hosting and processing arrangements (commonly including the United States).

10. Storage, Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is 100% secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing requested resources, maintaining appropriate business records and meeting applicable legal obligations. When personal information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable legal and record-keeping requirements.

11. Disclosure

We will not sell or rent your personal information. We may disclose your information to:

• Service providers who assist us in operating our website and delivering our services
• Legal authorities if required by law

12. Access, Correction and Deletion/De-identification Requests

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Ask us to delete or de-identify personal information that is no longer required, subject to applicable legal, regulatory and record-keeping obligations

13. Privacy Complaints

If you believe that Tricode Clinical has not handled your personal information appropriately, please contact us at info@tricodeclinical.com.au and provide details of your concern.

We will acknowledge your complaint and take reasonable steps to investigate and respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@tricodeclinical.com.au

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.